Remote assistance is more than a control tool, it is a mechanism to diagnose, process, correct, and improve the processes of an organization.
According to Owl Labs (2022), having a solid management structure within an organization is essential for the success of any business. In a hybrid or remote environment, managers and employees are often not physically in the same location, and with the opening up of travel, workers may not even be in the same country.
Technology is increasingly present in companies of all sizes. Depending on factors such as the level of digitization of the organization, the number of users who need support with their devices, the economic resources that can be allocated to the technology area, and the knowledge that is required, some companies have chosen to have a department of internal IT. Productivity can be perceived differently when working remotely than in the office.
Organizations commonly hire an individual or a team, depending on the number of machines that need to be managed, to support users through third-party software that allows them to do remote desktop, geolocate computers, get accurate hardware and software inventory, and execute command lines in a generalized way to all computers.
How can we help you solve this problem?
Boardgent is the solution to support your remote computers without additional steps, allowing you to solve IT problems in minutes as if you were in front of the screen.
- Identify and solve problems on your collaborator´s computers by connecting instantly and reducing downtime.
- Reduce the impact of cyberattacks on the organization by acting promptly in the event of system failures and unauthorized access.
- Save time and money by providing support without having to travel to their homes or offices in other cities.
- Centrally manage your company's computers.
- Support your collaborators whenever they need it.
All benefits in one place.
Although different companies provide us with solutions to remotely assist the computers of an organization, most of their offers are limited.
Boardgent understands the importance of remote support for businesses. Therefore, it goes beyond being a remote support software, bringing to the market secure solutions that, through automated processes, are in charge of constantly managing the computers of an organization in a preventive manner.
Revolutionize the way your organization remotely manages and supports its computing devices with a comprehensive solution.
Try Boardgent for free now.